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Shipping Policy

Quick Reference

Free shipping:

  • All orders within Croatia
  • Slovenia: Orders over €150
  • International: Orders over €300
  • Ships from: Slovenia
  • Shipping destinations: Worldwide
  • Order tracking: A tracking number will be provided once your order has been dispatched.

OVERVIEW

Browsome Pro ships professional cosmetic products worldwide from our warehouse in Slovenia. We strive to dispatch all orders promptly and deliver them in perfect condition.

By placing an order on browsomepro.com, you agree to the shipping terms outlined below.

ORDER PROCESSING

Orders are processed on business days (Monday to Friday, excluding Slovenian public holidays).

  • Orders placed before 12:00 PM (CET/CEST) on a business day are typically dispatched the same or the next business day.
  • Orders placed after 12:00 PM, on weekends, or on public holidays will be processed on the next business day.

During periods of high order volume, promotional campaigns, or immediately after public holidays, processing may take an additional 1–2 business days. If significant delays occur, we will notify you by email.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

SHIPPING COSTS

FREE SHIPPING

Shipping is currently free for all orders within Croatia.

Orders with a value of €150 or more (after discounts and before shipping costs) qualify for free standard shipping within Slovenia.

For all other countries, orders of €300 or more qualify for free standard shipping.

STANDARD SHIPPING (ORDERS BELOW €150 / €300)

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Package weight
  • Package dimensions

The exact shipping cost will be displayed before you confirm your order.

WHOLESALE ORDERS

Special shipping conditions may apply to wholesale and bulk orders. 

Please contact us at info@browsomepro.com before placing your order to discuss shipping rates and logistics.

ESTIMATED DELIVERY TIMES

Delivery times are estimates from the date of dispatch and are not guaranteed. They may be affected by customs clearance, carrier delays, or other factors beyond our control.

Destination
Estimated Delivery Time
(Domestic Delivery)
1–2 Business Days
European Union Member States
2–5 Business Days
Rest of Europe
3–7 Business Days
United Kingdom
3–7 Business Days
United States & Canada
5–12 Business Days
Rest of the World
7–21 Business Days

If you require expedited shipping, please contact us at info@browsomepro.com before placing your order. Express shipping may be available for an additional fee.

SHIPPING CARRIERS

We work with trusted international courier and postal services, including DPD, DHL, GLS, and national postal operators.

The carrier used for your shipment will be specified in your shipping confirmation email.

All shipments include a tracking number so you can monitor your delivery.

ORDER TRACKING

Once your order has been dispatched:

  • You will receive a shipping confirmation email with your tracking number and a link to track your shipment.
  • You can also log into your account at browsomepro.com/my-account and view your order status under Orders.

If you have not received a shipping confirmation within three business days of placing your order, please first check your spam or junk folder, then contact us at info@browsomepro.com.

CUSTOMS DUTIES, FEES, AND TAXES

WITHIN THE EUROPEAN UNION

All prices displayed on browsomepro.com include the applicable VAT.

Orders shipped within the European Union are not subject to additional import duties or customs charges.

OUTSIDE THE EUROPEAN UNION

For orders shipped outside the EU, prices displayed on our website do not include import duties, customs fees, or local taxes that may be charged by the destination country.

  • These charges are the sole responsibility of the recipient and are not covered by Browsome Pro.
  • Customs clearance procedures may extend delivery by 2–10 business days.
  • Browsome Pro has no control over customs procedures and cannot predict any applicable charges.
  • If a shipment is refused by customs or the recipient declines to pay customs duties or taxes, a refund cannot be issued until the shipment has been returned to us in acceptable condition.

We recommend checking your country’s import regulations before placing an order.

SHIPPING TO MULTIPLE ADDRESSES

Each order can be shipped to only one delivery address.

If you need products delivered to multiple addresses, please place separate orders for each destination.

FAILED DELIVERY ATTEMPTS AND RETURNED PACKAGES

If delivery cannot be completed (for example, if no one is available at the delivery address), the courier will typically leave a delivery notice and either attempt another delivery or hold the parcel at a collection point.

It is the customer’s responsibility to:

  • Provide a complete and accurate shipping address.
  • Collect the shipment within the timeframe specified by the carrier.

If a shipment is returned due to an incorrect address, failure to collect the parcel, or refusal of delivery:

  • We will contact you by email to arrange reshipment at your expense.
  • If reshipment is not requested within 14 days, we will refund the value of the products, less the original shipping cost and any return shipping charges.

Browsome Pro is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

LOST OR DAMAGED PACKAGES

LOST PACKAGES

If your shipment tracking shows no movement for more than:

  • 10 business days for shipments within the EU
  • 21 business days for international shipments

Please contact us at info@browsomepro.com.

We will initiate an investigation with the shipping carrier on your behalf.

Carrier investigations may take 5–15 business days.

If the shipment is officially confirmed as lost, you may choose either:

  • A full replacement, or
  • A full refund.

DAMAGE DURING TRANSIT

If your order arrives damaged, please:

  1. If possible, report the damage to the delivery driver upon receipt.
  2. Take photographs of the outer packaging and the damaged products.
  3. Email info@browsomepro.com within 48 hours of delivery, including your order number and photographs.

Once the damage has been confirmed, we will arrange either a replacement or a full refund at no additional cost.

PARTIAL SHIPMENTS

If your order contains products that are dispatched from different locations or at different times (for example, pre-order items together with in-stock products), we may ship your order in multiple shipments.

You will receive a separate tracking number for each shipment at no additional charge.

CHANGING A SHIPPING ADDRESS

If you need to change your shipping address after placing an order, please contact info@browsomepro.com as soon as possible.

Address changes are only possible before your order has been dispatched.

Once the parcel has been handed over to the shipping carrier, we are unable to redirect the shipment.

CONTACT

For any questions regarding shipping, please contact us:

Email: info@browsomepro.com

Web: https://browsomepro.com/contact-us/

Please include your order number in all correspondence.

Browsome Pro reserves the right to modify this Shipping Policy at any time. The current version will always be available at browsomepro.com.

This policy does not affect your statutory rights under EU consumer protection laws.