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Refund & Returns Policy
Quick Reference
- Return window: 14 calendar days from delivery
- Refund method: Original payment method
- To start a return: Email info@browsomepro.com first
OVERVIEW
At Browsome Pro we want you to be completely satisfied with every purchase. All returns and refunds are governed by the laws of the Republic of Slovenia and, where applicable, the EU Consumer Rights Directive 2011/83/EU.
By completing an order on browsomepro.com you agree to the terms set out below.
RIGHT OF WITHDRAWAL (EU CONSUMERS)
If you are a consumer located in the European Union or EEA, you have the right to withdraw from your purchase within 14 calendar days of the date on which you, or a third party you have authorised, take physical possession of the goods without giving any reason.
To exercise this right, notify us before the 14-day period expires by emailing info@browsomepro.com with the subject line: “Withdrawal – Order #[your order number]”
Once notified, you must return the goods without undue delay and no later than 14 days after communicating your withdrawal.
RETURN ELIGIBILITY
ELIGIBLE FOR RETURN:
- Unopened, sealed products in original packaging, returned within 14 days of delivery.
- Damaged or defective products reported within 48 hours of delivery with supporting photographs. In these cases, we offer either a full refund or a replacement at no additional cost.
- Incorrectly shipped products. Please contact us within 7 days of delivery. Browsome Pro will cover the return shipping costs.
RETURNS SUBJECT TO APPROVAL:
- Exclusive Kits — only eligible if entirely unopened and returned as a complete set.
- Sale / discounted items — Sale or discounted products may only be returned if they are defective or if the wrong item was shipped. Returns due to a change of mind are not accepted for sale items.
NOT ELIGIBLE FOR RETURN:
The following items cannot be returned:
- Opened or used products.
For hygiene and safety reasons, professional chemical products, including lamination products, tints, adhesives, lash lift systems, skincare products, and similar cosmetic products, cannot be returned once the protective seal has been broken.
- Digital products or downloadable files once they have been accessed.
- Products returned without prior approval (RMA number).
- Products returned after the approved return period.
HYGIENE EXEMPTION (EU LAW):
In accordance with EU Consumer Rights Directive 2011/83/EU, Article 16(e), the right of withdrawal does not apply to sealed goods that are unsuitable for return due to health protection or hygiene reasons once they have been unsealed after delivery.
This applies to most professional chemical products sold by Browsome Pro.
Please ensure you wish to keep the product before opening the protective seal.
HOW TO START A RETURN
Before returning any product, you must contact us so we can approve the return and provide the correct return address.
Step 1: Contact Us
Email:
Include:
- Your order number
- The product(s) you wish to return
- The reason for the return
If the product is damaged or incorrect, please attach clear photographs.
Step 2: Receive Return Authorization
Within 2 business days, we will provide:
- Your Return Merchandise Authorization (RMA) number
- The return shipping address
Do not send products without an RMA number, as we may refuse the shipment.
Step 3: Package & Ship
Whenever possible:
- Pack the products in their original packaging.
- Clearly write the RMA number on the outside of the package.
- Ship the return within 14 days of receiving your RMA number.
We recommend using a tracked shipping service, as Browsome Pro is not responsible for return shipments lost in transit.
Step 4: Inspection
After receiving your return, our team will inspect the product within 3 business days.
We will notify you of the inspection result by email.
Step 5: Refund
Approved refunds will be issued to your original payment method within 7 business days of the refund approval email.
Please note that your bank or card issuer may require additional processing time.
RETURN SHIPPING COSTS
Returns Due to Change of Mind
The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is made under the EU statutory right of withdrawal for the entire order.
Damaged, Defective, or Incorrect Products
Browsome Pro covers all return shipping costs.
Where applicable, we will provide a prepaid return shipping label or reimburse reasonable return shipping expenses upon receipt of proof of postage.
EU Right of Withdrawal (Entire Order)
If an EU consumer exercises their legal right to withdraw from the entire order, we will also reimburse the standard shipping cost originally charged at checkout.
Additional charges for express or premium shipping services are non-refundable.
REFUNDS
Once your return has been inspected and approved:
- Refunds will be issued to your original payment method.
- Refund processing takes up to 7 business days after approval.
- Your bank or payment provider may require an additional 3–10 business days to post the funds.
- Any loyalty points used for the purchase will be credited back to your account.
- Partial refunds may be issued if only part of an order is returned or if returned products show signs of use or damage that are not due to a Browsome Pro defect.
Refunds will not be approved for:
- Products returned without RMA authorization.
- Products with broken protective seals or missing components.
- Products received after the approved return period.
- Products covered by the hygiene exception.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please report damaged, defective, or incorrectly shipped products to: info@browsomepro.com within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
We will arrange either a replacement or a full refund at no additional cost.
Statutory Warranty
Consumers within the European Union benefit from a minimum two-year legal guarantee that goods conform to the sales contract.
To exercise your statutory rights, please contact us.
EXCHANGES
We do not offer direct product exchanges.
If you would like a different product, please return the eligible item for a refund and place a new order.
This allows us to process orders more quickly and helps avoid inventory availability issues.
ORDER CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at: info@browsomepro.com
Orders are processed very quickly.
Before Dispatch
A full refund will be issued to your original payment method, typically within 3 business days.
After Dispatch
Orders cannot be cancelled once they have been shipped.
Please wait for delivery and then follow the standard return procedure if eligible.
CONTACT
For any questions regarding returns, refunds, or product claims:
Email: info@browsomepro.com
Contact page: https://browsomepro.com/contact-us/
Please include your order number in all correspondence.
This policy does not affect your statutory consumer rights under applicable European Union legislation.
Browsome Pro reserves the right to amend this Returns & Refund Policy at any time. The latest version will always be available on browsomepro.com.