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Terms and conditions

The General Terms and Conditions of the website are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1). The online shop (hereinafter referred to as the “Seller”) is operated by SOLNI HRAM d.o.o., Šentjanž pri Dravogradu 175, 2373 Šentjanž pri Dravogradu, SI, registration number: 8623171000, tax number: SI61940992, the company is subject to VAT. Date of entry in the register: 9 March 2020. The Seller reserves the right to change the General Terms and Conditions without special notice. The changes are valid from the moment of publication and are binding on the user. The online shop is open every day, 24 hours a day. For various technical reasons, it is sometimes not possible to conduct business via the online shop or even to access the shop. We reserve the right to restrict or suspend the sale of some or all products or to restrict or suspend access to the online shop for a limited or indefinite period of time. We do not accept any liability for the non-operation of the shop due to lack of knowledge of how to use it, any consequences of misuse of the online shop, non-operation of the service due to network failure, power failure or other technical malfunctions which may interfere with use temporarily or for a prolonged period of time.

Payment methods

You have the following payment options in our online shop:

  • bank transaction

Prices and shipping costs

All prices are quoted in euros (€) and include VAT, and offers are valid while stocks last, except in special cases where expressly stated otherwise. In the event that delivery to the Buyer is delayed at the Buyer’s request, the Seller shall be entitled to charge the Buyer, without prior notice, the additional costs incurred by the delayed delivery.

The validity periods of the promotional offer are valid until cancellation. The prices of the products with which you complete your purchase apply. Users of the online shop can purchase products at promotional and discounted prices. Various promotions, special offers and other marketing techniques will be marked accordingly.

As a special promotion, users can also buy certain products using discount promotional codes, which they receive in various ways (SMS, E-mail, leaflets, social media, etc.). The promotional code offers various benefits and may be time-limited. Codes and rules of use will be clearly defined. The code can be entered for each product in the first step of the online order – Shopping Cart, or in the second and final step – Finish Order.


The delivery charge depends on the shipping destination and is shown in the shopping cart.

Awareness of the company's liability for material defects

The company shall be liable for material defects in the goods which become apparent within two years of receipt of the goods, in accordance with the provisions of the General Terms and Conditions, or within one year in the case of second-hand goods.

A material defect is considered to be a material defect under (ZVPot) when:

  • the item does not have the characteristics necessary for its normal use or circulation,,
  • the item does not have the characteristics necessary for the particular use for which the buyer is buying it, which were known or should have been known to the seller,
  • the object does not have the qualities and characteristics that were expressly or tacitly agreed or prescribed,
  • the seller has handed over an item that does not match the sample or model, unless the sample or model was shown for information only.

The suitability of an item shall be verified against other, faultless items of the same type, as well as against the manufacturer’s declarations or statements on the item itself. The right to claim that an article is defective is governed more specifically by the provisions of the Consumer Protection Act.

Conclusion of the purchase

No registration is required to purchase from All you need is the payer’s address or delivery address, a telephone number and an e-mail address. The purchase contract between the seller and the buyer is concluded at the moment the buyer confirms the order on the website. From that moment on, all prices and other terms and conditions are binding on both the Seller and the Buyer. The contract will be stored by the company and can be accessed by post or email. The status of the order and changes to the order will be communicated to the Buyer via the e-mail address provided at the time of purchase. The purchase process is simple. Once you have selected the item you wish to purchase, press the button next to the item “Add to basket”. The shopping cart (“shopping trolley symbol”) displays the quantity of the selected item and the total amount of the order. If you wish to remove or reduce the quantity of a particular item, press the “basket” button and then, under quantity, select the desired number or, by pressing “basket”, delete the item. Next to the product image, you can select the colour, the size of the product, etc., depending on the type of product. Once you have edited your basket, press the “Proceed to checkout” button to continue with your order. In order to complete your order successfully, we will need your delivery details, where you can change the shipping address if you want to pick up the package at a different address or if you want to give a gift to someone and want the package to be delivered to their address (the package will show your details that you entered in the last step – Completing the purchase), and your payment method details. Once you have entered all the necessary information for your order, click on the “Buy now” button. Upon receipt of the order, the seller checks the availability of the ordered items and confirms or rejects the order by e-mail to the buyer with a reason. Upon confirmation of the order, the Seller shall also inform the Buyer of the estimated delivery time. By successfully placing an order or making a purchase on the website, you agree to all the terms and conditions set out in the online shop and confirm that you are over 18 years of age.


The online shop will start the activities necessary to process an accepted order as soon as it is received.

An order that is found to be impossible to execute under the stated conditions and the information available to the Online Shop shall be rejected. The consumer may not request the fulfilment of such an order.

The electronic order placed or the purchase contract concluded shall be stored at the registered office of the company.

In accordance with Article 43 of the Consumer Protection Act, the Buyer may, within 14 days of receipt of the goods, notify the Supplier in writing that he withdraws from the contract or order. Exceptions are products that cannot be returned or exchanged by the buyer due to the nature of the product, hygiene, health and other reasons – as detailed in “RIGHT OF WITHDRAWAL AND RETURN/REPLACEMENT OF SHIPMENTS – When can the consumer not withdraw from the contract?”. Therefore, there is no possibility to return such products.

Order Cancellation

You can cancel your order within 2 hours of ordering or until the goods have been dispatched. In the event of a timely cancellation of the order, the buyer will not incur any costs. You can cancel your order by email to The Buyer may also cancel the order if the Seller informs the Buyer that the goods requested are not in stock. When cancelling an order, please provide the customer’s details and the details of the product you wish to cancel.

Right of withdrawal and RETURN/EXCHANGE

Under the Consumer Protection Act (ZVPot), the buyer has the right to withdraw from the contract within 14 days of receipt of the shipment by notifying the seller in writing (email or post) that he is withdrawing from the contract, without having to give a reason for his decision. You can do this by writing to us at or send your exact details to SOLNI HRAM d.o.o; Šentjanž pri Dravogradu 175, 2373 Šentjanž pri Dravogradu, SIovenia: E-mail address, first and last name, street and house number; postal code and place, telephone number; TRR to which you wish to receive the purchase price and the name of the product you wish to return. You must then return the goods, undamaged in their original packaging and in the same condition as when you received them, within 14 days of the date on which you received the order.

In the case of an exchange, the procedure is the same. Please let us know in your letter which product you are returning and which one you would like to receive.

In the event that we do not receive the written cancellation within 14 days of receipt of the shipment or the customer does not return the item within 14 days of notification of the return or exchange, we are not obliged to consider the return or exchange.

Refunds of payments made will be made as soon as possible, but no later than 14 days from the date of receipt of the returned goods. The Seller will reimburse the Buyer by the same means of payment used by the Buyer, unless the Buyer chooses another method of reimbursement, provided that the Seller does not incur any costs in doing so.

The Buyer may only test the goods received to the extent necessary to determine their proper functioning and actual condition. The Buyer shall be liable for any diminution in the value of the goods if this is due solely to his handling of the goods which is not strictly necessary to establish the nature and characteristics of the goods.

The Buyer shall always bear the costs of shipping, unless otherwise expressly agreed. We do not accept consignments with a ransom.

When returning or exchanging goods, please always pack and secure the goods well and use the original packaging with all accompanying accessories.

When can a consumer not withdraw from the contract?

Unless otherwise agreed between the online shop and the consumer, the latter does not have the right to withdraw from the contract:

Unless otherwise agreed between the online shop and the consumer, the latter has no right of withdrawal:

  • goods or services whose price depends on fluctuations in markets beyond the control of the entity that may occur within the withdrawal period;
  • goods that are made to the consumer’s precise instructions and tailored to his or her personal needs;
  • the delivery of sealed goods that are unsuitable for return for health or hygiene reasons, if the consumer has opened the seal after delivery.

Return address:
Šentjanž pri Dravogradu 175,
2373 Šentjanž pri Dravogradu

Return of damaged shipments

When returning a parcel that is physically damaged or missing contents, the customer must initiate the complaint procedure immediately upon receipt of the parcel with the courier who delivered the parcel to him or by contacting the courier service. We will then work with them to ensure that your complaint is resolved as quickly as possible.


In case your item does not work properly, you can claim under warranty. The warranty periods are stated on the warranty card or on the invoice. The warranty is also always stated in the product description on the website. If there is no warranty information, the product has no warranty. The warranty is valid if the instructions on the warranty card and the invoice are followed. The seller is obliged to carry out the repair within 45 days of receipt of the product, failing which the product must be replaced by another equivalent product. The guarantee does not apply in the event of physical damage, wear and tear caused by use and defects resulting from incorrect or improper use of the product. The buyer shall be reimbursed for all shipping costs related to the warranty.

Safety warnings

Before using any product, it is important to read the instructions for use. If you are not sure how to test the product or if you are not sure that the product is safe to use and may cause damage to property or human health, please do not use the product and consult the seller. The guarantee does not apply in the event of physical damage, wear and tear caused by use and defects resulting from incorrect or improper use of the product. The buyer is reimbursed for all shipping costs related to the warranty.

Dispute resolution

Complaints may be made orally or in writing. Complaints in writing are accepted by email to We endeavour to resolve any disputes out of court and amicably, but if this is not possible, the court in Slovenj Gradec will have jurisdiction to settle the dispute.

SOLNI HRAM d.o.o., as a provider of goods and services, which facilitates online trade ( in the territory of the Republic of Slovenia, does not recognise any other provider of out-of-court settlement of consumer disputes as competent for the resolution of a potential consumer dispute (which could be initiated by the consumer in accordance with the Act on Out-of-Court Settlement of Consumer Disputes), except for SRPS – the European platform for the online resolution of consumer disputes, which is available to consumers at the link below: